Frequently Asked Questions

In order to use your ok.– Prepaid Card, you first need to activate it on the my.cornercard.ch portal. There you can also check your balance. Important: mycornercard should not be confused with okcashback.ch. The latter is a service that allows you, as the cardholder, to save money on your online purchases and does not give you any information about your card. If you register with okcashback.ch, you will receive cashback on numerous partner websites. You can access these via okcashback.ch.

Unfortunately, you will not be able to get a cashback for this booking/purchase. Bookings/purchases should only be made using the relevant link found on okcashback.ch. We are unable to proceed with your cashback request if the booking/purchase is not made using this specific link. This is an ongoing offer on the website okcashback.ch. Next time you book/purchase a service, please use this link to be eligible for a cashback.

Yes, the prices are the same. Moreover, when booking/purchasing through https://okcashback.ch you will be eligible for a cashback, to be credited onto your ok.- Visa or Mastercard ® prepaid card.

This platform was created for cardholders of an ok.- Visa or Mastercard ® prepaid card only. You cannot register another card to receive a cashback.

No. The cashback can only be paid for bookings/purchases made via the https://okcashback.ch link.

The cashback will be available to withdraw to your ok.- prepaid card within the specific time frame indicated in the Service Provider Terms and Conditions.

There is no limit. As long as you follow the rules and Terms of Services you can register as many bookings/purchases as you wish, provided that the bookings/purchases are made using the following link: https://okcashback.ch.

You should manage your booking/purchase using the tools provided directly by the partner for all partners instead of Expedia Hotels. Should there be a need to change or cancel your Expedia Hotels booking, please, contact Okcashback Support Team.

Your card will be charged directly by the partner. If you made a booking with Booking.com – your card will be charged by Hotel or Booking.com depending on the fare you chose. If you made a booking of Expedia Hotels – your card will be charged by Expedia. Smartline GmbH neither charges your card, nor collects and keeps the data from the card used for payment on the partner's website.

Please click on the "Log in" button, then select the option "Forgot your password?". Enter the email address you used to create your Okcashback account (make sure your details are correct). Check your mailbox as we will send you a link to reset your password.

Your login details cannot be changed. Please contact our Customer Support Team if you forgot your login details.

Your phone number cannot be changed. Please contact our Customer Support Team should you need to do so.

The cashback is paid within the specific time frame indicated in the Service Provider Terms and Conditions.

You are fully responsible for the provided card data. In case you enter incorrect data, you can change it on the "Payout" page at okcashback.ch.

If your ok.- prepaid card number is wrong and you haven’t corrected it in your Profile, , you cannot claim your cashback to the owner of the website.

Please log into your personal account at https://okcashback.ch, and visit the “History of my Cashbacks” page. There, you can track the status of your cashback.

Please log into your personal account at https://okcashback.ch, and visit the “My Payouts” page. There, you can track the history and check the status of your cashback.

Unfortunately, no. Cashback is only paid for successfully completed bookings/purchases.

No, you don’t. One time is enough.

1. Log in to your personal account;

2. Click on Menu at the top right corner of the site;

3. Select “Payout”;

4. On the “Payout” page, enter your card details (or save the card for further reference) and the current password to your personal account;

5. Submit the payout form.

Your cashback will be credited to your card within 5 business days after the payout has been requested.

The minimum amount for cashback withdrawal is EUR 5 . There is no maximum amount for cashback withdrawal.

Because you have not reached the minimum amount for cashback withdrawal at 5 EUR.

You entered the wrong credit card details.

Your credit card has expired.

You need to log out of your personal account and use the password recovery form, then go through the password recovery procedure. Finally you will receive a password for your personal account and for cashback withdrawal requests.